Inbound & Outbound Customer Care Services

Inbound & Outbound Customer Care Services

Inbound Customer Services(24×7)

  • Inbound Customer Care – QRC
    • Queries
    • Requests
    • Complaints
  • Technical & Product Support
  • Order Taking / Reservations
  • Customer Acquisition
  • Anti Churn Management & Retention
  • Onling Authorization

Objectives of our Call Center:

  • Customer satisfaction
  • Business Process Analysis
  • Employee Development and welfare
  • Increase in revenue
  • Analyzing future trends
  • Cost Reductions

Outbound Customer Services(24×7)

  • Survey Services
  • Customer Retention
  • KYC & Verification calling
  • Cross Selling & Up selling
  • Collections
  • Close Loop Calling
  • Appointment Setting
  • Lead Generation
  • Tele Marketing

iTIVIA’s Call Center Technologies Implemented:

  • Automatic Call Distribution (ACD)
  • Outbound System (Predictive)
  • Interactive Voice Response System (IVR)
  • Computer Telephony Integration (CTI)

Through iTIVIA’s call center services we can deliver the best possible solution in order to help provide better results and bigger returns for all your requirements however complex they may be.