Engagement Models

The freedom to choose

Engagement Models


iTIVIA’s Engagement Models offer Clients the freedom to choose the appropriate model, as per their requirement. These models help in assessing risks and assists smooth process of the outsourcing flow. Depending on the Project type, complications and timelines, our Clients can choose from the following engagement models or utilize a combination of them as per the various project phases.

Fixed Cost Based Pricing Model

iTIVIA provides services based on Fixed Cost for a projected value of activity. This is the best choice from a budgeting and delivery point of view. It typically requires less control and management over the implementation phase of the project, but requires more involvement in the preparation and approval of the production run requirements and design. The Fixed cost approach requires close tracking of “Instruction Set” orders to assess their impact on the initial project baseline.

Shared Business Services Model

In this Model, iTIVIA will offer seats on a ‘Shared Business Services’ basis, depending upon the client requirement. Here, hiring of teams, their related candidate profiles and job descriptions would be Client specific.

In order to get a first hand feel of the team composition, the final interview would be conducted by a Clients representative, only after which the team would be finalized. Thereafter the jointly selected employees would be listed on iTIVIA Payroll, thus maintaining total transparency in employment terms and conditions.

iTIVIA would also buy in relevant seats, PCs, bandwidth, tech support as well as an efficient and dedicated project manager to start off the migration.

Under the Shared Business Services model, iTIVIA replicates the resources assigned in the project at home location and provide more flexibility when changes to the process/projects need to be made. This is the best option when you want to migrate non-core business functions and where the project requirements are specific and are therefore likely to not to  change. In this model, documentation of the process and dedicated migration management is a crucial consideration.