Call Center Services

Call Center Services

iTIVIA offers premier Call Center & Customer Care Services both both Inbound & Outbound. We customize our packages specifically to meet your needs and our clients include individuals, business institutes or large corporations. We work 24/7 and our well trained agents & executives have expertise in handling all your calls with the specific domain skill sets across a range of geographies.

iTIVIA has developed several procedures and system workflows that drive the efficiencies your programs & campaigns need to be successful. Our fully integrated and automated customer contact centers make it possible for us to quickly adapt to the changing requirements of when handling projects.

Key Skill Sets & Attributes of our Call Center Agents:

  • Good Listener’s
  • Possessing a Neutral Accent & Quick Adaptability
  • Domain-specific Perceptual Skills
  • Excellent Memory Skills
  • Fast Error-Free Decision Making
  • Maintain High Standards of Professional ethics
  • Work as a Team & willing to take the lead when needed
  • Respect Individual’s Right’s
  • Identify well with Client’s values
  • Are Positive Thinkers and High on Learning
  • Admit mistakes with an urge to improve
  • Undergo defined Training & Re-Training Methodologies
  • Love interacting with people

iTIVIA’s Call Center Clientele varies from a number fields & domains as below but not limited to:

  • Retail Houses
  • Transportation Industry
  • Education & Counseling Institutes
  • Airlines
  • Banking/ Insurance/ Financial Services for providing services to the customers/ callers
  • Telecom services
  • IT products companies
  • Tourism and Hotels
  • Other services industries